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Builders Report Profitable Results From Attention to Quality

Tom Frymire, vice president of Frymire Engineering Co., told the Research Center that his company has seen positive results in its top four warranty calls from the implementation of a comprehensive quality-focused program.

From May of last year to this May, he said, there has been a 35% reduction in air balance complaints, a reduction in condensation leaks, a 39% reduction in no a/c calls and a 60% reduction in low a/c calls.

Marie Diane Gerace, quality assurance manager for Landaco Landscaping & Grading, reported that, “We have seen substantial improvements in customer and builder satisfaction, a reduction in callbacks and increased profits that have more than offset the cost of the QA program. I am behind the certification program 100%.”

Home builders and other professionals in the industry who are interested in starting up quality management systems in their own companies can attend three quality-related educational sessions during next month’s International Builders’ Show in Orlando:

• “Benchmarking With NHQ Award Winners,” Thursday, Jan. 13, 8:30-10:00 a.m.
• “The Benefits of Quality Management and Process Documentation,” Thursday, Jan. 13, 3:30-5:00 p.m.
• “Insurance Availability and Affordability — What’s the Key,” Saturday, Jan. 15, 1:30-3:00 p.m.

Information on locations and speakers can be found in the convention program distributed at the show.

The NAHB Research Center has also recently announced that Veridian Homes of Madison, WI, is its third National Housing Quality pilot Certified Builder. NHQ certification is presented to builders who have successfully implemented quality management throughout their businesses.

'Building Quality: An Operations Manual for Home Builders,' Available at BuilderBooks.com

"Building Quality: An Operations Manual for Home Builders," available at BuilderBooks.com, will help your company establish and document how you build homes, set specifications and perform quality checks. It also specifies the steps your employees and subcontractors must take to build homes that consistently meet your company's standards. Also included is a CD containing the operations manual in Microsoft Word, Word Perfect and Ascii form. To view or purchase "Building Quality: An Operations Manual for Home Builders" online, click here, or call 800-223-2665 to order.

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