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Webcast Course on Dec. 10 to Teach Customer Service Skills
For the first time, The NAHB University of Housing is offering a webcast of its Customer Service course on Thursday, Dec. 10. The course will be held from 10:00 a.m. to 6:00 p.m. EST, at the National Housing Center in Washington, D.C.
Participants can attend the course in person or watch it during the live webcast by registering on the NAHB Web site at www.nahb.org/Customer.
Several local home builders associations also will be showing the live webcast, and particpants can contact the particpating HBA to register, as well. A complete list of participating HBAs will be available soon.
About the Course
The Customer Service course teaches participants how to manage every phase of customer interaction — from initial contact through construction, the warranty period and beyond.
Graduates of the course will be able to:
- Understand customer expectations and behaviors
- Set appropriate service criteria
- Etablish and communicate their quality standards
- Administer the customer service process
- Understand and fulfill their obligations for warranty service
- Enhance their repeat and referral sales
Designation credit is available for CGA, CGB, CGR and Master CSP. Continuing education credit is available for CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP and MIRM.
Beverly Koehn, CAPS, CGA, CGB, CSP, GMB, MIRM, of Beverly Koehn and Associates, based in San Antonio, a sought-after consultant and speaker with more than 20 years of experience in sales and customer care in the real estate industry, is the instructor.
For more information, e-mail Maria Nande at NAHB, or call her at 800-368-5242 x8435.
 ‘Customer Service for Home Builders’ Available at BuilderBooks.com
“Customer Service for Home Builders,” available through BuilderBooks.com, provides the tools need to add new life to a customer service program.
The publication includes forms, checklists, documents and a resource guide.
To view or purchase this publication online, click here, or call 800-223-2665.
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