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KB Home First to Earn National Housing Quality Certification
The latest issue of Quality Matters reports that KB Home has been named the first builder to earn the prestigious National Housing Quality (NHQ) Certified Builder Program certification for all of its operations nationwide. Following a rigorous audit by the NAHB Research Center of the quality assurance systems of each division, KB Home was awarded this unique recognition for its company-wide commitment to quality and customer satisfaction.
KB Home was also the first major builder to participate in the program, with its Las Vegas division earning the certification during the program’s pilot phase in 2004. Since then, no other home builder has certified more divisions than KB Home, a landmark achievement that sets the bar for others in the industry.
Designed to foster consistency and quality in building practices, NHQ certification is presented to home builders and trade contractors who have documented and implemented quality management systems and participated in systematic reviews of the implementation of those systems. Today, 45 home building companies are certified under the program.
Certification requirements ensure that all elements of a company’s quality assurance systems are aligned to improve quality performance and provide greater customer satisfaction. To achieve certification, each of KB Home’s divisions also independently sponsored numerous training sessions for their trades.
“At KB Home, what’s important to the customer is at the heart of everything we do — and we know that quality is the number-one priority for our home buyers,” said Jeffrey Mezger, president and chief executive officer of KB Home. “That’s why we are so proud to be honored with the nationwide National Housing Quality certification. Our customers can have the home of their dreams built to order just the way they want it, backed up by the peace of mind that this unique national quality certification offers them.”
KB Home has long been a pioneer in quality assurance in the home building industry. The builder was the first to earn the NHQ designation in many regional markets and has encouraged its critical trades to become NHQ-certified. Since implementing the NHQ program, KB Home has seen its customer satisfaction rise to its highest levels ever.
“We are extremely pleased that KB Home has taken the lead in implementing this program on a national level, a major accomplishment that speaks volumes about their commitment to quality,” said Michael Luzier, president of the NAHB Research Center. “The program is a powerful management tool that will continue to play a vital role in changing the business of home building. It is definitely making a positive impact for builders, their trades and home buyers, and we hope to see more builders of all sizes take the position that KB Home has by achieving NHQ certification for all its operations.”
Seventeen builders, small and large, are currently involved in the program’s consultative phase and are working toward certification by 2009.
Frank Alexander, NHQ program director at the Research Center, credits the consistent growth of the program to the support of industry partners. And, in the current slow housing market an increasing number of builders are seeking higher customer satisfaction ratings and a competitive edge.
For information on starting on the path to NHQ certification, visit www.nahbrc.org/quality or e-mail Alexander.
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