Advanced Superintendent Training Now Offered
Home Builders Institute (HBI), the workforce development arm of NAHB, continues to develop its popular Residential Construction Superintendent (RCS) designation by focusing on the growing role of the superintendent in assuring customer satisfaction, adding three new courses to its advanced training program.
The ARCS series was created in response to rising demand among veteran site superintendents for more in-depth training related to issues that they experience on a daily basis.
HBI administers the original RCS and its Advanced Residential Construction Superintendent series in concert with local home builders associations, and both curricula place great emphasis on superintendent-customer interactions.
“Relationships between the field manager and home owner have become increasingly important and Centex makes it a priority to ensure these relationships are strong,” said Steve Svopa, vice president of operations at Centex Homes, Southeast Florida Division, which piloted the freshly minted courses in partnership with HBI prior to its rollout nationwide “The Advanced RCS training prepares employees and helps sets us apart from everyone else,” he said.
To earn the ARCS designation, superintendents must complete a total of eight courses from three tracks: Professional Growth, Building Leaders and Technical Proficiency.
The three new courses — “Winning the Time Game,” “Taking Charge of Performance” and “Taking the Guesswork Out of the Schedule” — join the six-course curriculum that debuted in late 2006, allowing superintendents to pursue the ARCS designation for the first time.
“ARCS training encourages our supervisors to go beyond just building a home,” added Svopa. “It empowers them to include the home owner in every step of the construction process. This active partnership creates a field manager who is able to demonstrate unrivaled credibility and, ultimately, a happy and loyal customer.”
The final three courses are slated to be complete by December in time for the official launch of the entire nine-course Advanced RCS designation by year’s end.
For more information on HBI’s ARCS or RCS Designations, e-mail Kevin Thorn at HBI or call him at 800-795-7955 x8928.