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IBS Sessions Focus on Quality in Housing
The NAHB Research Center’s National Housing Quality (NHQ) Program is offering builders, trade contractors and manufacturers across the nation new opportunities to learn more about quality assurance in home building. During the upcoming 2007 International Builders’ Show, the Research Center will host three educational sessions for builders and trades focused on improving profitability and customer satisfaction through quality assurance.
- Feb. 7, 8:30-10:00 a.m.
“Quality Idols: Best Practices of National Housing Quality Award Winners”
The National Housing Quality (NHQ) Award is the highest recognition for quality achievement in home building. Hear from some of the nation’s top small/medium volume builders about increases in profitability and reductions in callbacks as a result of their award-winning practices.
Moderator:
Frank Alexander, NAHB Research Center, Upper Marlboro, Md.
Speakers:
Kevin Estes, Estes Builders, Sequim, Wash.
Jeff Rutt, Keystone Custom Home, Willow Street, Pa.
Tom Schoedel, Atlantic Builders, Fredericksburg, Va.
- Feb. 8, 9:00-10:00 a.m.
“Customer Satisfaction Secrets of Top National Performers”
Learn how successful, high-ranking builders get increased customer satisfaction and reduced warranty costs through documented quality assurance systems. As shown through their customer satisfaction rankings, building it right the first time pays off.
Moderator:
Frank Alexander, NAHB Research Center, Upper Marlboro, Md.
Speakers:
Paul Cardis, NRS Corporation, Madison, Wis.
Scott Himelhoch, Pulte Homes
Shea Homes
- 11:00 a.m.-12:00 p.m.
“Clearing Insurance Hurdles Through Quality Assurance Programs”
Home builders and contractors continue to face challenges regarding the availability and affordability of general liability insurance. Hear from insurance professionals what steps they recommend to reduce the burden of these costs.
Moderator:
Don Carr, NAHB Research Center, Upper Marlboro, Md.
Speakers:
Ric Glover, Marsh, Inc., Phoenix
James McErlean, HBW Insurance Services, Fountain Hills, Ariz.
Mike McMichael, Zurich Residential Risk Engineering, Clemson, S.C.
Learn more about the NHQ Program by visiting Booth W2886 on the IBS show floor.
The Research Center is also offering free orientation sessions for builders and trades who want to learn more about the NHQ Certified Builder program in the NHQ Certification Information Center, open each day of the show from 8:00 a.m.-5:00 p.m. in Room West 340 B, Level III of the Orange County Convention Center.
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