Quality Sessions Focus on Profits, Customer Satisfaction
The NAHB Research Center’s National Housing Quality (NHQ) Program is offering builders, trade contractors, and manufacturers across the nation new opportunities to learn more about quality assurance in home building. During the upcoming 2006 International Builders’ Show, the Research Center will host three educational sessions focused on improving profitability and customer satisfaction through quality assurance:
- Jan. 11, 11:30 a.m.-12:30 p.m., “Market Success of NHQ Award Winners.” NHQ (National Housing Quality) Award winners will share some of their best practices with attendees, and take questions on how their companies earned the industry’s highest recognition for quality achievement. Frank Alexander, NHQ program director at the NAHB Research Center, will moderate this session, with presenters: Vernon McKown, president of Ideal Homes, Denis Leonard, quality improvement manager of Veridian Homes; and Paul Barnes, San Diego division president of Shea Homes.
- Jan. 11, 1:30-2:30 p.m., “How to Reduce Customer Service Calls Through Quality Assurance.” Attendees will hear successful builders tell their stories of how they now enjoy increased customer satisfaction and reduced warranty costs due to the implementation of a documented quality assurance system. Find out how "building it right the first time" really pays off. The panel will be moderated by Don Carr, NHQ Certified Builder program manager at the NAHB Research Center, and will include: Ken Knorr, of the Pringle Companies; and Jenice Montoya, of Wallen Builders.
- Jan. 14, 11:00 a.m.-12:00 p.m., “Liability Insurance Availability and Affordability — How to Clear the Hurdles.” This program will explore the challenges home builders and trade contractors continue to face on the availability and affordability of general liability insurance. Attendees will hear from insurance professionals on what steps they recommend to reduce the burden of these costs. Don Carr, NHQ Certified Builder program manager at the Research Center, will moderate this session, with presenters: Jim McErlean, of HBW Insurance Services; Ric Glover, of MARSH, Inc.; and Mike McMichael, of Zurich Residential Risk Engineering.
The Research Center is also offering a free orientation session for builders who want to learn more about the NHQ Certified Builder program on Jan. 12, from 4:00-7:00 p.m. in Room 340 B, Level III of the Orange County Convention Center.
For more information on quality-related educational sessions at the 2006 International Builders’ Show or to access other quality-related materials, click here.