Local Remodeler Recognized for Quality Achievements
Boardwalk Builders, a $2.15 million remodeling company in Rehoboth Beach, DE, that engages in ongoing exchanges among managers, employees, trades, suppliers and customers to monitor progress against its annual business plan and three-year strategic plan, received the 2004 Silver National Housing Quality (NHQ) Award in the Remodeler division.
The award, which is modeled after the Malcolm Baldrige National Quality Award, was presented at a ceremony during January’s International Builders’ Show (IBS) in Las Vegas. The NAHB Research Center and Reed Residential Group, publisher of Professional Builder and Professional Remodeler magazines, administer the annual awards program.
Boardwalk’s mission is “to build high-quality remodeling projects and custom homes, offer personalized service throughout the construction process and build a business whose reputation for professionalism and customer service is unparalleled by our competition,” Patty McDaniel, the company’s president, said at an IBS educational session.
Through its efforts to improve quality, Boardwalk had a zero-percent employee turnover rate in 2003, and repeat customers represent one-third of its current volume. By the end of 2003, Boardwalk had signed $2.9 million in contracts for 2004 projects.