Nation's Building News Online

Plain Text Version (Click Here for Graphical Version)

Sponsored by Countrywide Home Loans National Builder Division
and 2-10 Home Buyers Warranty

www.NAHB.org
Week of December 8, 2003

Front Page

President's Message

* 2003 – A Year to Remember

Housing Politics

* Congress Delays Decision on Flood Insurance

Housing and Economics

* New-Home Sales to Top One Million This Year Despite Small October Dip
* Existing-Home Sales Soften in October, But Still Near Record
* Eye on the Economy

Multifamily

* Condominium Sales Are Hotter Than Ever

Housing Finance

* Fannie-Freddie Conforming Loan Limit Increases Announced for 2004
* Appointment of New Freddie Mac Chairman Applauded

Business Management

* Beware Software Consultants Who Are Salespeople in Disguise

Seniors Housing

* End the Mystery of Poor Sales With Mystery Shopping

Small Builders and Remodelers

* In-house Design Services — Yes or No?

Sales and Marketing

* The Marketing Plan: What It Is, How It Works and Why You’ll Love It

Member Dividends

* Long Island Builders Successfully Oppose Real Estate Transfer Tax

Labor

* Project CRAFT Receives Praise for Habitat Efforts

Housing Forum

* Observations from a Small Volume Builder: Ten Secrets to Success
* The Best Remedy for Settling

Building News Coast To Coast

Association News & Events

* One Home at a Time, Mississippi Builder Putting Working Families on the Road to the American Dream
* Find the Right NAHB Staff Faster Than Ever Online
* Calendar of Events

NBN Back Issues

 

The Marketing Plan: What It Is, How It Works and Why You’ll Love It

Some encouraging news: By adhering to a set, integrated marketing plan, you have already placed your organization above scores of competitors. While most developers and communities would agree that a "marketing plan" is important, many don’t truly understand how to formulate, stick to and reap the benefits of one.

First, a "marketing program" should be a welcome term. For developers and investors, a marketing program must be thought of not in terms of initial cost but in terms of maximizing return on investment.

It is, in fact, an investment that, when conducted and maintained properly, will achieve or exceed sales goals and result in a faster sell out. For in-house marketing managers, the plan should be welcomed as a safety blanket that ensures accountability, goal achievement and a road map for future success. For sales agents, it should be embraced as a super-advocate, a sales partner whose methods and efforts will greatly increase their leads and make selling the product easier.


Sponsored by: 2-10 Home Buyer's Warranty

Need to Buy General Liability Insurance?
Confused about Subcontractor Agreements?
Structural Defects, Can They Happen to You?
Building A Better Business Through Education?

There are many far-reaching advantages of implementing and following a professional marketing plan. Below are a few of the greatest:

Consistency

Experts agree that it takes anywhere from seven to 10 impressions or "connections" with prospects before they begin to process your message. If your community isn’t projecting a consistent message or visual with each impression, it may take many more connections to get your message across. Each element that reaches the hands, eyes and ears of your potential buyer has to sing the same song on time and in tune.

Day-to-day consistency means this: all brochures, handouts and collateral material should look the same and portray the same image.

Every advertisement, whether it’s a full page ad in a national magazine or a three-inch black and white ad in a local newspaper should employ the same organizational elements, image style and theme. Billboards, tradeshow booths and displays and graphics in the sales center should follow suit. The simplest way to ensure consistency of message and professional quality is to use one source for your materials creation. One "bad ad" that slips out from an uninformed team member who doesn’t follow the carefully established creative guidelines or employ professional layout or copywriting can spoil months of marketing efforts in the mind of a potential buyer.

Your community is asking buyers to spend a great deal of money. Make sure your materials reflect their investment.

Cost Effectiveness

Everyone wants to achieve the greatest possible result for the least cost. To do this, everyone in your organization must understand the importance of the roles and the different perspectives they bring to your projects.

Sales agents on the front lines of one-on-one contact can hear specific objections and problems from potential buyers. Developers notice lackluster sales or waning interest from the perspective of incoming versus outgoing funds. Managers feel pressure to search for avenues to increase morale and sales. So many different perspectives can sometimes result in a "shotgun approach" to marketing — throwing mud on the wall and hoping something sticks. Not very cost-efficient.

It’s vitally important to have one informed group serve as the disseminator of all marketing efforts and opportunities. If you employ an agency to implement a plan, it’s the agency’s duty to stay abreast of all advertising opportunities available to you and judge their effectiveness. Marketing recommendations should be presented to you in terms of track record, estimated success rate and how they will fuel sales and fit into the big picture. Once you have a "road map" of your marketing media (direct mail, ads, etc.), you’ll be able to see the value of each element and discover which is most effective.

With recommendations, design and positioning left to a marketing team, other members of your staff can do what they do best — your sales force can concentrate on selling and your managers can manage. You’ll be cost-efficient and knowledge-based with your efforts and each medium will be targeted to the right audience at the right time.

Tracking and Accountability

One of the greatest advantages of implementing a marketing plan is that you can carefully track your results and know what’s bringing in leads and producing sales. You can enjoy the luxury of knowing that all marketing efforts are producing for you and that those that aren’t will be reassessed or eliminated.

You’ll know where and when each advertisement ran and why. You’ll learn which areas of the country and what messages produce best results for you with direct mail. You can review qualitative and quantitative results for each effort.

Best of all, every single move will be accounted for. And when it’s time to implement next year’s plan, you’ll have a clear understanding of what happened last year and who is responsible.

A Good Marketing Plan Can:

  • Ensure marketing campaigns are cohesive and targeted
  • Identify and take advantage of opportunities in your market
  • Measure your marketing success with tracking data
  • Account for every marketing dollar your company spends
  • Educate you about current market conditions making planning easier and your marketing more effective

So think of "marketing program" as a way to achieve a definite goal, a safety net and an investment in success. With an integrated plan, you’ll reap the benefits of a program whose overall impact is far greater than the sum of its parts.

Amy Tharrington is president of Maximum Design & Advertising, Inc., an award-winning, advertising and design agency that specializes in real estate marketing. Headquartered in Wilmington, NC, Maximum provides successful sales and marketing solutions for projects nationally. Tharrington can be reached at 800-609-0930.


Subscribe to NAHB's Sales & Marketing Ideas Magazine

For additional cutting-edge sales and marketing information, subscribe to NAHB’s Sales & Marketing Ideas magazine. Call 800-368-5242 x8192 to subscribe or order a copy. Visit www.nahb.org, keyword: NSMC, to learn about membership benefits of the Nationals Sales and Marketing Council and the Institute of Residential Marketing.

BuilderBooks.com Has Sales and Marketing Publications

BuilderBooks.com offers a variety of sales and marketing publications online. To view or purchase these publications, click here.

University of Housing Offers Sales and Marketing Designations

The NAHB University of Housing offers designation programs specifically for sales and marketing professionals. For more information on these programs, click here, or call 800-368-5242 x8EDU.


[ Go to Top ]

Sponsored by: Countrywide Home Loans

See how Countrywide can protect your buyers with a complete line of home and property insurance products.
Discover how our Fixed Equity Loan offers a payment you can count on.

To unsubscribe or to manage your subscription, CLICK HERE

Nation's Building News Online is produced and distributed by the National Association of Home Builders