There is an art to this process that allows the story to evolve and develop over time. An artist knows that it starts with an idea, a folly, a belief.
Giving space to develop folly while remaining on time and on budget is the trick. A builder’s job is to keep the selections dance as exciting and unforced as possible while scripting a process that comes to a conclusion. The client needs a partner who can hear the ideas and provide feedback.
There are a few small touches that can turn a remodeler into that perfect partner.
Drive the client to showrooms. Set up an appointment for the client, bring the selection lists and plans, and allow the client to simply shop. Make sure the client has lunch, if necessary. Then follow up with the showroom on pricing, samples, pictures, online presentations, research and lead times.
At the end of the day, the project manager gets a list. The client gets an experience — and both are happy.
Allison Iantosca began her career in the building industry about three years ago when she started working as project development coordinator in her family’s business, F.H. Perry Builder, Inc. She currently serves on the Board of Directors of the Builders Association of Greater Boston.
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