“All of our operating divisions have quality assurance programs in place, but this comprehensive new program will ensure that every trade contractor in every market meets the same tough requirements set by the NAHB Research Center at a national level. This consistency in quality and process will be a tremendous advantage as we continue to aggressively expand our operations across the country.”
To become certified, contractors must complete 15 hours of classroom training; create a customized quality assurance program and manual; undergo random site evaluations; and participate in an annual audit in which they must demonstrate ongoing improvement in the quality of their work. Contractors are re-certified every year.
Companies are eligible for a certification audit once they have developed their own quality assurance plan, with guidance from the NAHB Research Center, and have implemented it for a minimum of three months.
In adopting the program throughout its operations nationwide, KB Home will eventually require all of its trades to become certified through the NAHB Research Center in order to continue doing work for the company.
KB Homes began its participation in the program with a successful pilot in its Las Vegas division.
The company is expanding the program this month throughout its Southern California operations, which will be followed by Texas next month; New Mexico, Colorado, Arizona and Northern California in January and February; and its Southeast operations after that.
For more information on the NHQ Program, e-mail Dean Potter, director of quality programs at the NAHB Research Center, or call him at 800-638-8556 x6267.
The University of Housing Offers Course in Quality Construction
The NAHB University of Housing offers a course on Quality Construction. Click here for to search for current offerings. Keyword search: “energy.”
For designation programs that will help you improve your business, click here.
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