My company has built room additions that have experienced no problems in the more than 15 years since the work was completed. By developing a checklist system and following it, we are able to consistently deliver a product that strives for perfection and can reach the zero-defect level.
Developing a zero-defect checklist for your project managers, lead carpenters and trade partners or subcontractors for each phase of the job can decrease the time it takes to do the job and minimize callbacks for fixing things that should have been right befrore the project was delivered to the home owner.
When you develop a systematic approach to the warranty process that everyone in your company understands, your employees will feel a greater sense of responsibility for the work they do and take pride in the quality and craftsmanship of the project.
Tim Shigley, CGR, is the president of Shigley Construction Company Inc. in Wichita, KS. He is vice chair of the NAHB Remodelors™ Council Membership and Local Council Development Committee and is a member of its public affairs committee.
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