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Week of May 19, 2003

Front Page

President's Message

* There Are No Better Housing Advocates Anywhere

Housing Forum

* Salmon Born in Hatcheries Are as Good as Wild
* Letters to the Editor

Housing and Economics

* Housing Starts Dip, But Permits Rise in April
* Builders Regain Their Former Optimism in May

Housing Politics

* Housing Priorities Warmly Received on Capitol Hill
* Builders Receive Tax Policy Briefing From Secretary Evans
* Bill Called a Threat to Housing Finance System

Business Management

* Take the Edge Off Business Planning
* Hand-Held Task Manager Saves Time, Creates Paper Trail

Codes and Standards

* Accessibility Standard Revisions Good for Builders and the Disabled

Sales and Marketing

* Three Imaginative Promotions Build Sales Traffic
* Online Traffic — Get the Word Out to Buyers

Small Builders and Remodelers

* Contractors Corner — Quality Assurance Standards Are the Way to Go

Member Dividends

* You Can Get Work Force Safety Tips en Espanol

Research

* New Technology Will Transform Lighting in 21st Century Buildings

Building Systems

* Modular Homes Survive Tornado
* Building Systems Councils Sponsors Habitat Home

Building Products

* Concrete Wall Systems an Alternative to Wood Framing

Labor

* Job Corps Students Help Build Habitat Homes

Building News Coast To Coast

Association News & Events

* NAHB Announces Effort to Increase Hispanic Home Owners
* BuilderBooks Introduces Kid-Friendly Educational Tools

NBN Back Issues

 

Contractors Corner — Quality Assurance Standards Are the Way to Go

Three years ago, my local, the Builders Association of Greater Indianapolis (BAGI), told its builders and remodelers that they were expected to adhere to a set of quality assurance standards addressing all of the issues that arise during the construction process.

These standards establish a series of performance measurements that the association members can use to manage expectations with their customers.

Like NAHB’s “Residential Construction Performance Guidelines,” BAGI’s “Quality Assurance Builder Standards” establishes a benchmark for construction quality, explaining what to do when problems arise and presenting acceptable solutions. The manual spells out, for example, how errors in drywall finish should be resolved.


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When it decided to exclude members who were not willing to measure up to these standards, the board of the Indianapolis association was taking a real gamble. It risked losing members and becoming unmarketable or even a laughing stock.

But three years later, the program has proven not only to be a success with the members, but it has become a huge draw for new membership and was a significant factor for the more than 220 applicants who were seeking to become members of the association last year.

In a nutshell, this is why we join and maintain memberships in our associations. Yes, it costs to belong, but it’s worth every cent. The smaller the remodeler’s business, the more important such association benefits as quality assurance builder standards become.

Along with the local and state associations, NAHB is the best place to find educational curriculums, professional designations, advocacy for housing and remodeling issues and research into building products and practices

It’s the place to find out what you need to write into your contracts to deal with mold, what you need to do to handle lead paint issues, how to use the legislative process to achieve the industry’s priorities, what the research shows about building products, and most importantly it is the place to network with other remodelers.

In short, the home builders association is the best place for the new remodeler, the smaller market contractor and the small builder. It provides the means for ensuring that members are more successful in their businesses than non-members.

Check with your local association leaders and suggest that they consider following the example of the Indianapolis builders by adopting quality standards. It works, and it’s a good deal for everyone, providing the buying public with the assurance and confidence that they are putting their housing dreams into the hands of competent professionals.

Taking voluntary steps to ensure quality in the jobs we do may also well be the best answer to the licensing issues that are becoming an increasingly hot topic around the country.

For more information, the NAHB Remodelors Council™ is a good place to begin. Call us at 800-368-5242 x8216.


BuilderBooks.com offers a variety of publications online about remodeling and for contractors. To view or purchase these publications, click here.
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