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KB Home Earns National Housing Quality Recertification
Following a rigorous audit of the quality assurance systems of each of its divisions, KB Home, one of the nation’s largest home builders, has received recertification under the National Housing Quality (NHQ) program for its company-wide commitment to quality and customer satisfaction, the NAHB Research Center announced last week.
For the second consecutive year, KB Home remains the only builder in the country to have earned the Research Center’s NHQ Certified Builder designation for all of its operations nationwide
The company became the first major builder to participate in the NHQ’s pilot program when its Las Vegas division earned the certification in 2004. KB Home went on to implement the program in all of its divisions, becoming the first builder to achieve national certification in February 2008.
To help achieve certification, many of KB Home’s divisions independently sponsored NHQ training sessions for their trade partners.
“The training and quality assurances inherent in the NAHB Research Center’s NHQ program are a natural extension of KB Home’s unrelenting focus on customer service and operational excellence,” said Jeff Mezger, the company’s president and CEO. “Nothing is more important to our home owners than quality, and we are proud to be the only home builder to have our quality management system backed by this rigorous third-party certification on a national level.”
Designed to foster consistency and quality in building practices, NHQ certification is presented to home builders and trade contractors who have documented and implemented quality management systems and participated in systematic reviews of the implementation of those systems.
Twenty-nine home building companies are currently included in the program.
Certification requirements ensure that all elements of a company’s quality assurance system are aligned to improve quality performance and provide greater customer satisfaction.
Since implementing the NHQ program, KB Home has seen its customer satisfaction ratings rise to their highest levels ever.
“In the current housing environment, builders are seeking higher customer satisfaction ratings and a competitive edge,” said Bob Hill, director of certification and laboratory services at the NAHB Research Center. “By meeting the rigorous requirements of the NHQ program and earning this certification again this year, KB Home is making a powerful statement to potential home buyers that their satisfaction is the company’s top priority.”
For more information, e-mail Anne Holtz Schmick at the NAHB Research Center, or call her at 800-638-8556 x6211.
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