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‘Beyond Warranty’ Helps Builders in Eye of Service Storm
To help home builders manage the “perfect service storm” of increasing right-to-repair laws and more sophisticated and demanding home buyers, BuilderBooks.com has released “Beyond Warranty: Building Your Referral Business” by Carol Smith.
The book takes builders step-by-step through the complicated but essential process of creating a home warranty program that can improve housing quality and earn satisfied customers and referral business.
“Beyond Warranty: Building Your Referral Business” teaches readers how to:
- Align buyers' expectations with the service they receive
- Write a limited warranty document
- Develop and use warranty and maintenance guidelines effectively
- Structure warranty service procedures for a particular market
- Create an efficient repair process
- Make service a positive experience for home owners
The book includes a companion CD with 14 ready-to-use documents and forms to help builders create a first-rate warranty program.
To view or order this publication online, click here, or call 800-223-2665.
 NAHB Has Nearly 300 Resources to Help You Run Your Business More Profitably
Go to NAHB's Business Management Tools Web pages (available to members only) for instant access to nearly 300 timesaving, moneymaking and cost-cutting business resources to help you run your business more profitably. Get guidance on accounting and financial management, business strategy, computers and information technology, customer service, human resources and more.
Resources are added weekly, so bookmark www.nahb.org/biztools to go directly to these vital business management resources.
Local and state home builders associations can link directly to www.nahb.org/biztools from their Web site and give their members instant access to these resources. It will make your HBA's Web site the place to go for the information and guidance that members need to succeed.
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