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Work Tickets Used to Focus on Job Site ‘Hot Spots’
Inspection forms are worthless if they don’t help to reduce core problems, or “hot spots,” that continuously arise in the field, according to Quality Matters, the e-newsletter of the National Housing Quality (NHQ) Program.
But using spot training techniques can turn that situation around by focusing direct attention on the issues that demand a response from field personnel, says the NAHB Research Center publication.
TCM Masonry, an NHQ-certified trade contracting company based in Mesa, Ariz., recommends using work tickets to help keep hot spots front and center on the job site.
To use this method, start by developing an inspection form that lists potential hot spots for a particular job site. Then, copy the list onto the back of each work ticket, with the designated hot spot highlighted.
As the work tickets are issued to the crew, the affixed hot spot inspection list serves as a daily reminder of the item, and helps to ensure that it is not overlooked. This method can be easily adopted for any trade and allows inspection forms to be used as a training tool instead of as routine paperwork.
This is just one of a number of ways to introduce hot spot training to field crews, Quality Matters says. “Keep in mind that whichever method you choose should be simple and repetitive to enhance the likelihood of retention.”
The Research Center is looking for other hot spot training methods that are being used successfully by home builders. Information can be e-mailed to: qualitymattersmoderator@nahbrc.org.
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