Educational Sessions on Quality Focus on Profits and Customer Satisfaction
The NAHB Research Center is offering three educational sessions on its NHQ (National Housing Quality) Program during the upcoming International Builders’ Show:
- Jan. 13, 8:30-10:00 a.m., “Benchmarking with NHQ Award Winners.” NHQ Award winners will share some of their best practices with attendees, and take questions on how their companies earned the industry’s highest recognition for quality achievement. Heather McCune, editor of Professional Builder magazine, will moderate this session, with presenters: Kevin Estes, president of Estes Builders; Cindy McAuliffe, president of Grayson Homes; Vernon McKown, president of Ideal Homes; Erik Pekarski, national vice president of customer relations for Pulte Homes; and David Simon, president of operations of Veridian Homes.
- Jan. 13, 3:30-5:00 p.m., “The Benefits of Quality Management and Process Documentation for Builders.” Panelists will discuss why documenting for quality is important and its beneficial effect on profits. The panel will be moderated by Frank Alexander, NHQ program director at the Research Center, and will include: Doug Eddie, quality manager at KB Home Las Vegas; Denis Leonard, quality manager at Veridian Homes of Madison, WI; and Chris Riley, chief financial officer at Grayson Homes of Ellicott City, MD.
- Jan. 15, 1:30-3:30 p.m., “Insurance Availability and Affordability — What’s the Key?”
The program will explore how builders can reduce their general liability insurance costs by focusing on quality assurance. Don Carr, quality programs specialist at the NAHB Research Center, will moderate this session, with presenters: Jim McErlean, national risk management and marketing director at 2-10 Home Buyers Warranty Insurance Services; and Ric Glover, senior vice president of national construction practice at MARSH, Inc.
For more information on quality-related educational sessions at the 2005 International Builders’ Show or to access other quality-related materials, click here.