With the knowledge I took back, we have instituted changes in accounting, estimating, production, scheduling and overall administration — all of which improved our cash flow. We restructured our contracts, schedules and note draws on customer schedules. We also improved our purchase order process to better prevent funds from slipping through the cracks, which helped our bottom line.
We improved our job logs and other documentation in order to create a stronger financial safety net. This also helped us increase efficiency, eliminate errors and better assist our customers with clarification of their insurance claims. We've even used job logs and schedules as a marketing tool to give prospective clients the knowledge and security that we are professional and fulfill our commitments.
Material selection sheets cut losses that were caused by poor communication. Getting a better handle on our financial management also has given us direction, and that reflects well on our financial health and enables us to communicate more effectively with our accountant, lawyer and banker.
Personally, learning has energized and challenged me. Work is more enjoyable. I shifted some of my responsibilities to my employees and now wear wear fewer hats as a business owner. This enables me to focus more of my time — with less frustration — on priority issues. And, giving my employees more control and ownership of projects has been a boost to them, as well.
In summary, obtaining my CGR, CGB and CAPS designations has made deep in-roads into the culture and performance of our company. I think it is important to earn the right to be heard.
Mike DuKate, CGR, CGB, CAPS, is president of DuKate Fine Remodeling, Inc. of Franklin, IN.
The NAHB University of Housing Offers Designation Programs and Other Courses
The NAHB University of Housing offers CGR, CGB, CAPS and a variety of other professional designation programs and business management courses that set builders and remodelers apart from the competition.
To learn more about NAHB’s designation programs, visit www.nahb.org/designations.
For a complete list of all current education offerings, click here.