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Brochure Helps Consumers Find Professional Remodelers

To download “How to Find a Professional Remodeler” for free, click here. Packs of 25 can be purchased from BuilderBooks.com for $28 for NAHB members and $32 for non-members.

“We always remind consumers that when they hire a remodeler, they are buying a service rather than a product,” said 2004 NAHB Remodelors™ Council Chairman Doug Sutton, Sr., CGR, CAPS, of Sutton Siding & Remodeling in Springfield, IL. “The quality of the service the remodeler provides will determine the quality of work of the finished product and the home owner’s satisfaction with the result.”

The brochure suggests that home owners should look for the following in their search for prospective contractors:

• Insurance that protects them from claims arising from property damage or injuries on the job site. They should ask for a copy of the remodeler’s insurance certificates.
• An established presence in the community. If the company has been in business for a long time under the same name, this suggests financial stability.
• A trustworthy reputation among customers, peers, local officials and people involved in all aspects of the industry. Consumers should ask for a list of references, including past clients and building materials suppliers, and they should contact their local better business bureau to determine financial stability and research any complaints against the contractor.
• Professional designations. Through educational programs, trade organizations award designations such as Certified Graduate Remodelor (CGR), Certified Aging-in-Place Specialist (CAPS), Certified Bath Designer (CBD) and Certified Kitchen Designer (CKD) to those who meet the requirements.