“Achieving and maintaining our status as an NHQ Certified Builder will engrain consistency and predictability into all facets of our home building business,” said Cindy McAuliffe, president of Grayson Homes. “It will be an easily observable demonstration of our quality commitment to our buyers, trades and employees that aligns our performance with our mission and provides a valuable third-party testimonial of our quality.”
Grayson customer satisfaction surveys find that 96% of the company’s home buyers would either refer the company to a friend or would choose Grayson again when buying another home.
KB Home Las Vegas — Leading the Quality Charge
Last November, after its Las Vegas division successfully implemented the NHQ Certified Trade Contractor program, Bruce Karatz, the company’s chairman and chief executive officer, announced that KB Home would become the first large builder in the country to implement the NHQ Certified Trade Contractor program nationwide.
“Building on our stringent internal quality processes, KB Home’s participation in the NHQ Certified Builder Program sends a powerful quality message to our customers,” said Leah Bryant, regional general manager of KB Home and former president of KB Home Las Vegas.“ So far, as a result of program implementation, our Las Vegas division has seen a four-day improvement on its build time, with the confidence that we and our trade partners are building with a consistent commitment to quality.”
KB Home delivered more than 3,300 homes in Las Vegas in 2003 and ranked in the top three in the J.D. Power and Associates 2003 New Home Builder Customer Satisfaction Study in Las Vegas.
“By focusing builders and trade contractors on getting the job done right the first time, NHQ certification differentiates those who talk about quality from those who can demonstrate it,” said Dean Potter, director of quality programs at the NAHB Research Center.
The NAHB Research Center will officially launch the national roll-out of the NHQ Certified Builder Program during the 2005 International Builders’ Show in Orlando.
In the interim, builders interested in starting on the path to quality certification can click here or send an e-mail. Or call Rita Knab, NHQ program coordinator, at 800-638-8556 x6225.